It would be hard to look back at a year like 2021 without remembering just how difficult “the new normal” has been for everyone involved. The challenges we’ve collectively faced since early 2019 have turned “living through unprecedented times” into a common sentiment. And while I remain optimistic about seeing a light at the end of the tunnel, I’m also mindful of the scars that so many of us will carry with us long into the future — and the lessons we’ve learned as a result.